PUMA Returns 600 N.FedEx warned that a global recession could be coming, as demand for packages around the world tumbles. Orders placed from these addresses should mail their return items to:
#FEDEX DROP OFF FREE#
Unfortunately, we do not offer free returns on orders placed from APO/FPO addresses and US Territories. PUMA is not responsible for any returns lost in transit or any additional charges incurred. Our representatives are available 7 AM – MIDNIGHT EST, 7 days per week. We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.įor assistance in placing a new order for a different size or color, please contact our customer service at 1-888-565-PUMA (7862). If you wish to exchange an item, you must go through our return process and place a new order. We do not offer direct exchanges at this time.
Reference our Afterpay FAQ page for additional details on the credit you will receive once processed. Please initiate your return online within 45 days of purchase HERE. Orders paid for using Afterpay are not eligible to be returned in store at this time. If you paid with a PUMA Gift Card, Apple Pay, or PayPal, then a PUMA Gift Card will be issued with the refunded amount. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. You may return items purchased on to any PUMA store. MB.01/MB.02 Basketball Shoes must be returned / exchanged within 15 days. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.Ĭertain product launches and exclusives have a shorter window for returns and exchanges. PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund. Please make sure you select the right item(s) you wish to return to avoid delays in refunding. Returns that have been initiated on us. can take 1-2 weeks to process depending on when the return is received. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. Note: Free online returns are only available for orders placed on us. Follow all instructions for completing your return.
#FEDEX DROP OFF CODE#
No printer? You can also use the included QR code to drop off at one of the 3 FedEx drop off locations near you included in the email.
If you’d like to print at another time, you will also receive an email from FedEx containing your label. If you’re ready to print your prepaid label, click the link under ‘Click here to print your FedEx Return Label’. Review: Review and confirm your information and select ‘Place Return’. Return & Refund: Enter your return details and any additional feedback. Select the item(s) you would like to return and confirm.
#FEDEX DROP OFF ZIP#
Enter your order number, email address used to place the order, and billing zip code. Visit the Returns Portal by clicking here or by selecting ‘Initiate Return’ in the top right corner next to the cart icon. Follow all instructions for completing your return.ĭon’t have a My Account? No problem! Follow the steps below:ġ.
Select the item(s) that you would like to return and confirm. NOTE: If your item is not eligible for return, you will not be able to see the ‘Initiate Return’ button. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’. Log in using your My Account username and password. Choose one of the instructions below to print your prepaid return label.ġ.
Looking to make a return online? You’re in the right place. *Excludes gift cards, bodywear, face masks and customized products.
#FEDEX DROP OFF FULL#
You may return your PUMA products* in their original, unused condition for a full refund. We are happy to offer free online returns for orders placed on within 45 days of purchase.
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